Privacy Policy
Your privacy is important to us. This policy explains how ShiYe Materials Technology Co., Ltd collects, uses, and protects your information.
Last Updated: December 2024
Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or make a purchase
- Subscribe to our newsletter or marketing communications
- Contact us for customer support or inquiries
- Participate in surveys, promotions, or events
- Apply for business partnerships or distributorship
This information may include:
Personal Information
- • Name and contact details
- • Email address and phone number
- • Company information
- • Billing and shipping addresses
Business Information
- • Purchase history and preferences
- • Payment information
- • Communication records
- • Website usage data
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders and transactions
Provide customer support and respond to inquiries
Send important updates about your orders and account
Improve our products and services
Send marketing communications (with your consent)
Analyze website usage and optimize user experience
Comply with legal obligations and protect our rights
Evaluate partnership and business opportunities
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and email service providers.
Legal Requirements
When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Data Security & Your Rights
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security assessments.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
Essential
Enable basic website functionality
Analytics
Understand website usage patterns
Marketing
Personalize content and ads
You can control cookie preferences through your browser settings or our cookie consent banner.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone
+86 187-1888-7632
Address
Guangdong Province, China
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if applicable)
- Providing notice through our services
Effective Date: This Privacy Policy is effective as of December 2024 and was last updated on December 2024.